FREQUENTLY ASKED QUESTIONS

Trading involves substantial risk to your invested capital

We have collected all of the questions asked by our clients since our inception to help traders of all different skill levels. Just choose a category and get the answers that you need.
 

FXGLOBE TRADING

 


What's FXGlobe?
FXGlobe is a regulated, international forex broker. We offer trading services in currencies, commodities, stocks and indices. Find out more about us here

How do I begin to trade?
You firstly need to register on our website. The registration process is pretty straightforward. However, if you experience any problems, our support team is always here for you. Once you've registered, you can fund your account and get ready to trade.

What are the options for trading?
With FXGlobe you can trade various financial instruments such as currencies, shares, commodities and indices. In order to get more information on our assets, click here.

What trading platforms do you offer?
We offer  one of the most reliable trading platforms-Meta Trader 4, which is available not only for your desktop, but for your web browser and for your mobile. To download any version, click here 
MT4 can be used both for demo accounts and live accounts.

I don't know how to trade – where can I learn forex?
Learning forex is not an easy process, due to the fact that every trader is different. However, FXGlobe offers various forex learning tools that will help you start your trading journey, from videos and webinars to signals and training courses. To learn more, click here.

How do I calculate margin level percentage?
The formula is: 
Margin level = (Equity/Used Margin) X 100

Are there any trading promotions I can use?
FXGlobe offers a number of different promotions to its clients, including promotions to those who want to learn forex, use trading signals, trading bonuses, and so on. To find out more about our promotions please click here.

What is leverage?
Leverage means using a small collateral amount for opening a large transaction - for example a 100:1 leverage allows you to open a transaction of $100,000 using collateral of $1,000 only. Your leverage determines both your potential loss and your potential gain.

For example; in the transaction of $100,000 using only $1,000 in collateral, a 1% movement in the market may lead to a 100% gain or to a 100% loss; leveraging is what makes the Forex market both dangerous and exciting.

When can I trade?
You may trade during all international trading hours, from Sunday at 23:00 GMT to Friday at 22:00 GMT.
 

ACCOUNT QUESTIONS

DEMO ACCOUNT

Is there an expiration date for a forex demo account?
If your MT4 demo account is inactive for 30 days, it will expire. We kindly ask you to use your account from time to time.

Is the demo account binding in any way?
No. The objective of a forex demo account is to provide you with trading tools to test the Forex market in general, and the use of FXGlobe's trading systems in particular, with no risk to you. We invite you to open your demo account now.
 

LIVE ACCOUNT & TRADING CONDITIONS

What do I need to do in order to open a live forex account?
In order to open a live account, simply register, provide us with the relevant documentation and fund your account.  

What documents do I need to open an account?
You will be asked to submit your documentation during the registration process: 

- A copy of your passport/ID, including your photo in color showing; full name, date of birth, passport/ID expiration date and passport/ID number.
- A utility bill showing your full name and full address.
- A copy of your credit card with only the last 4 digits showing, clearly stating your full name and the card expiration date.

Can you tell in advance what would happen to a specific currency rate?
Currency rates change rapidly and they are very difficult to predict. Technical and Fundamental analysis increase the probability of correct forecasting, but there isn't any specific method in the market that will ensure correct forecasting of all currency movements.

Can I open several accounts?
Yes, you can open a number of accounts.

Are there any money transfer or forex account fees?
No, we don't charge any unnecessary fees.

What's the minimal transaction size?
The minimum transaction size is 1000 base units or 0.01 lot.

Where can I find account statements?
You can create your own statements on request via the MT4 platform. Look in the MT4 "Account History" tab and right click to select the time period that you require the report for. To "Save a Report" or "Save a Detailed Report" click on the right mouse button once more.  

What is the spread?
The spread is the difference between the buying and the selling price of a currency pair. 
 

REGISTRATION

Why do I need to provide a copy of my ID and other documentation?
FXGlobe is a regulated forex broker and we are required by law to confirm the identity of all of our traders. For this reason we are asking from you to provide us with the relevant documentation. These steps are taken to protect both our traders and the company.

Why am I asked about my experience during registration?
Generally speaking, the more we know about your level of experience, the more we can help you trade effectivley. Keep in mind that traders have different levels of trading expertise and thus, may need different tools and support to trade.

Why am I asked for personal information during registration?
We ask for your personal information in order to confirm your identity, which is required by law.

How do I make sure that what I submit is acceptable?
The documentation is uploaded during the registration process. Afterwards, it is checked by our compliance team. We will notify you about any missing documentation. Also, if you know that some of the required documentation are missing, you can upload them at a later stage.

Where can I see all the information that I have submitted?
You can see all of your submitted documents in MyFXGlobe trader dashboard.
 

METATRADER 4

What if I forget my password?
Click on the "Forgot Password?" at the login stage, located below the login fields. We will send an email to your registered email address with your password.

Can I access my account from different computers?
Of course you can! All you need is your login information, the right connection settings and no firewall or blocked ISP.

Can I login into a number of accounts at the same time?
Generally yes. Keep in mind though, you cannot be signed in to several accounts from one MT4 interface, it is possible to open MT4 several times to sign in to different accounts.  

How can I view my trading history?
You can view your trading history by accessing the "Account History" tab, that is located in the "Terminal".

What if I want to change the time zone in MT4?
Unfortunately, this is not possible. The timezone is automatically set to GMT+2 and changes to GMT+3 during the US Daylight Savings Time. This occurs to ensure that the MT4 is synchronized with the New York Session closing time.

I have logged out of the MT4 platform – what happens to my trades?
Your open positions will remain active. All positions will remain open until a stop loss, take profit or stop out level is achieved. If you have a limit order, it will be executed if and when the entry rate is matched.

Are there any Expert Advisors (EAs) available in MT4?
Unfortunately, recent regulations prevent the selling of algorithmic trading so we cannot offer EA's at this point in time.

How can I begin using the platform?
Download the platform by clicking on the link.
 
Is there a mobile version?
Yes, you can get a mobile version here.

DEPOSITS

How do I make a deposit?
You can make a deposit into your FXGlobe account with a credit/debit card, CashU, Neteller, Wire Transfer and more.  You can make a deposit via MyFXGlobe dashboard.

What's the minimal deposit amount?
The minimum deposited amount is $250, with leverage of up to 300:1.   

What if I want to make a deposit by a third party credit card?
FXGlobe does not allow deposits made by a third party credit card. If you want to use a credit card of a relative or a friend your account information has to be adjusted accordingly. If you've made a withdrawal, it will be credited to the card used when making a deposit. Your account name and the name appearing on the credit card must be the same.

Do I have to pay any fees when depositing?
No, there are not any extra charges.
 

WITHDRAWALS

 

How can I withdraw my money?
You can withdraw your funds by completing a withdrawal request via MyFXGlobe dashboard. You may withdraw funds at any time.

How long does it take for the money to be withdrawn?
Withdrawals are usually processed within three business days.

Do you charge anything for withdrawals?
No. There are no charges when making a withdrawal. However, any charges required by your bank for the transfer are solely your responsibility.

Is there a different method I can use when withdrawing money and not the one I used for deposits?
No, you can only withdraw your money via the method you used when making a deposit.
 

REGULATION & LICENSES

Where are my funds held?
All client funds are held in top tier banks in segregated accounts. Read more here

What about the security of my personal information?
We can ensure you that your personal details are kept secured. You can update your personal information at any time. We use SSL security systems to guarantee full protection of your personal information.

Where are all your legal documents located?
You can find our legal documents on our legal page
 

PARTNERSHIP

What if I want to become an IB?
Even though there are no strict rules, FXGlobe will need to take several factors into consideration in order to ensure comfortable partnership conditions for both parties involved. To find out more about the benefits of becoming an IB, visit our Introducing Broker page. Alternatively, you can contact us by email at partners@fxglobe.com

I have an idea for cooperation – what should I do?
We'd be happy to look further into your proposal. Please contact us via email: marketing@fxglobe.com 

Can I link to the FXGlobe website from my own website?
If you want to add a link to FXGlobe to your website, please contact us at marketing@fxglobe.com for our review.

Trading involves substantial risk to your invested capital