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Market Analyst - Portuguese Speaking
Job Overview
We are seeking a Market Analyst with at least 1 year of experience in Forex or financial services. The role focuses on analyzing client activity to retain existing clients, provide support on platform usage, and encourage continued engagement
Analyze client behavior and trading patterns to develop strategies to retain clients
Maintain strong relationships with an assigned portfolio of clients in Brazil
Provide clients with platform guidance, account updates, and general product information
Reactivate inactive clients by delivering information on services, tools, and educational resources
Ensure all communications are accurate, transparent, fair, and compliant
Document client interactions accurately in the CRM system
Escalate client complaints or issues following internal and regulatory procedures
Monitor key client retention metrics and contribute to strategies to reduce churn
Minimum 1 year of experience in Forex or financial services client retention
Strong understanding of Forex and CFD products at a general, educational level
Excellent communication skills in Portuguese (English is a plus)
Analytical mindset with focus on retaining clients and increasing engagement
Experience with CRM systems
Professional, ethical, and client-centric approach
Experience in regulated Forex environments
Familiarity with local consumer protection and financial conduct standards
Experience analyzing client behavior to improve retention
Competitive base salary with performance incentives aligned with compliant retention goals
Structured training and ongoing development
Stable, regulated, and professional working environment
Opportunities for growth within international financial services
Market Analyst - Spanish Speaking
Job Overview
We are seeking a Market Analyst with at least 1 year of experience in Forex or financial services. The role focuses on analyzing client activity to retain existing clients, provide support on platform usage, and encourage continued engagement
Analyze client behavior and trading patterns to develop strategies to retain clients
Maintain strong relationships with an assigned portfolio of clients in Latam
Provide clients with platform guidance, account updates, and general product information
Reactivate inactive clients by delivering information on services, tools, and educational resources
Ensure all communications are accurate, transparent, fair, and compliant with Brazilian regulations
Document client interactions accurately in the CRM system
Escalate client complaints or issues following internal and regulatory procedures
Collaborate with Compliance, Risk, and Customer Support teams to ensure full regulatory adherence
Monitor key client retention metrics and contribute to strategies to reduce churn
Minimum 1 year of experience in Forex or financial services client retention
Strong understanding of Forex and CFD products at a general, educational level
Excellent communication skills in Spanish (English is a plus)
Analytical mindset with focus on retaining clients and increasing engagement
Experience with CRM systems
Professional, ethical, and client-centric approach
Experience in regulated Forex environments targeting the LATAM Market
Familiarity with local consumer protection and financial conduct standards
Experience analyzing client behavior to improve retention
Competitive base salary with performance incentives aligned with compliant retention goals
Structured training and ongoing compliance development
Stable, regulated, and professional working environment
Opportunities for growth within international financial services
Business Development Manager - Brazil
Job Overview
We are seeking a Business Development Executive with proven experience in the Brokerage / CFD / FX / sector to support and accelerate our global growth. The role focuses on identifying new commercial opportunities, managing strategic partnerships, and driving sustainable revenue growth.
Analyze financial, trading, and client performance data to increase profitability and optimize costs.
Conduct market and competitor research within the CFD and brokerage industry to identify new growth opportunities.
Prepare, present, and manage commercial proposals for IBs, affiliates, liquidity providers, and B2B partners.
Support budget planning, revenue forecasting, and performance tracking to ensure commercial targets are achieved.
Build, manage, and expand strategic partnerships across key international markets.
Lead and mentor members of the Business Development team, driving performance and accountability.
Develop and deliver business presentations and pitches to partners and potential investors.
Actively participate in networking, client meetings, and industry events.
Travel internationally as required to support business development activities.
Minimum 1 year of experience in Business Development within Brokerage / CFD / FX / Fintech.
Fluency in Brazilian Portuguese (mandatory).
Portfolio is mandatory (commercial achievements, partnerships, or business cases).
Strong knowledge of MT4 and MT5 platforms (mandatory).
Solid understanding of CFD products, brokerage operations, and client acquisition models.
Knowledge of the Black Arrow platform is a strong advantage.
Proven negotiation, relationship management, and deal-closing skills.
Leadership experience with a demonstrated record of commercial success.
Willingness to travel internationally.
English is an advantage but not mandatory.
A role within a fast-growing international brokerage environment.
Exposure to global markets and high-impact commercial projects.
Competitive compensation package based on experience and performance.
Clear opportunities for professional and career growth.
Business Development Manager - Brazil
Job Overview
We are seeking a Business Development Executive with proven experience in the Brokerage / CFD / FX / sector to support and accelerate our global growth. The role focuses on identifying new commercial opportunities, managing strategic partnerships, and driving sustainable revenue growth.
Analyze financial, trading, and client performance data to increase profitability and optimize costs.
Conduct market and competitor research within the CFD and brokerage industry to identify new growth opportunities.
Prepare, present, and manage commercial proposals for IBs, affiliates, liquidity providers, and B2B partners.
Support budget planning, revenue forecasting, and performance tracking to ensure commercial targets are achieved.
Build, manage, and expand strategic partnerships across key international markets.
Lead and mentor members of the Business Development team, driving performance and accountability.
Develop and deliver business presentations and pitches to partners and potential investors.
Actively participate in networking, client meetings, and industry events.
Travel internationally as required to support business development activities.
Minimum 1 year of experience in Business Development within Brokerage / CFD / FX / Fintech.
Fluency in Spanish (mandatory).
Portfolio is mandatory (commercial achievements, partnerships, or business cases).
Strong knowledge of MT4 and MT5 platforms (mandatory).
Solid understanding of CFD products, brokerage operations, and client acquisition models.
Knowledge of the Black Arrow platform is a strong advantage.
Proven negotiation, relationship management, and deal-closing skills.
Leadership experience with a demonstrated record of commercial success.
Willingness to travel internationally.
English is an advantage but not mandatory.
A role within a fast-growing international brokerage environment.
Exposure to global markets and high-impact commercial projects.
Competitive compensation package based on experience and performance.
Clear opportunities for professional and career growth.
Customer Support Officer
Job Overview
FxGlobe is seeking a Customer Support Officer with prior experience in the Forex/CFD industry to support clients with trading-related inquiries and operational matters.
The successful candidate will possess a solid understanding of Forex trading operations and dealing room processes, enabling them to assist clients with platform usage, order-related questions, and general trading conditions while ensuring all activities are conducted in line with internal policies and regulatory requirements.
This position is fully remote and open to candidates located in Brazil or LATAM.
Provide professional and timely support to clients via email, live chat, and telephone.
Respond to trading-related inquiries, including questions regarding order execution, spreads, swaps, trading conditions, and platform functionality.
Maintain a clear understanding of dealing room procedures and trading operations in order to address client queries effectively.
Liaise with the Dealing, Compliance, Payments, and Sales teams when escalation or additional review is required.
Accurately record and document all client interactions in the company’s CRM system.
Ensure that all communications with clients are conducted in accordance with company procedures, internal policies, and applicable regulatory obligations.
Escalate any irregular or sensitive matters to the relevant internal departments in a timely manner.
Minimum 1 year of professional experience in a Forex or CFD environment (mandatory).
Working knowledge of Forex trading operations and dealing room processes.
Fluency in Portuguese (written and spoken) is mandatory.
Spanish will be considered an advantage.
Familiarity with trading platforms such as MetaTrader 4 and/or MetaTrader 5.
Strong communication and organizational skills.
Ability to work effectively in a remote and international environment.
Professional level of English will be considered an advantage.
All applications will be treated with strict confidentiality and processed in accordance with applicable data protection and privacy regulations.
